POLICIES

Allergen, Refund, Pickup & Delivery Policies

Allergen Disclaimer

Our products contain dairy and eggs and may contain or come into contact with nuts or other allergens. While we take precautions, cross‑contamination may occur. Customers are responsible for reviewing allergen information and determining suitability before ordering.

No Refund Policy (Food Products)

Due to the perishable nature of food products, all sales are final once preparation has begun. Deposits for custom orders are non‑refundable.

Pickup

Pickup is available in London, Ontario. Once pickup is completed, responsibility for the product transfers to the customer.

Delivery

Delivery is available within London, Ontario for a flat fee of $20. Delivery time windows are estimates and not guaranteed to the minute.

Custom Orders & Deposits

Custom orders require a 50% deposit. Balance is due before pickup or delivery. Changes may be limited close to the fulfillment date.

Food Safety

Please keep the cheesecake refrigerated. Product quality may be affected by heat exposure or delays in pickup/delivery.